DELIVERIES

Delivery status is tracked by chasing suppliers and carriers by email. Slipped deliveries surface at the deadline, cascading into installation, activation and revenue delays.

Actors

  • Logistics Coordinator
  • Order Management Lead
  • Project Manager

Systems / Vendors

  • SAP
  • ServiceNow
  • Carrier tracking APIs

Business Question

"Every delayed delivery costs us an activation date — why do we learn about the delay from the customer's empty loading dock?"

What SPoG Does

  • Monitors delivery status and fulfillment timelines live across suppliers and carriers.
  • Alerts on slippage the moment it appears, not at the missed deadline.
  • Connects delivery timing to downstream milestones so plans adjust early.

Outcome Metrics

−50%

Delivery-driven project delays

100%

In-flight delivery visibility

2–4 wks

To first tracking view