Security-Lane & Throughput Planning

SECURITY-LANE & THROUGHPUT PLANNING

Lane opening decisions rest on the duty manager's read of the hall, so lanes open late into a building queue and stay open after it clears. Staffing rarely matches the throughput the schedule was always going to produce.

Actors

  • Security Duty Manager
  • Terminal Duty Manager
  • Resource Planner

Systems / Vendors

  • Lane sensors / throughput feed
  • AODB / flight feed
  • TimeGate rostering

Business Question

"Why do we always open the extra lanes ten minutes after the queue has already formed?"

What SPoG Does

  • Forecasts passenger throughput by hour and recommends how many lanes to open and staff.
  • Surfaces live congestion heatmaps so teams clear bottlenecks before they escalate.
  • Re-plans lane staffing continuously against predicted throughput.

Outcome Metrics

−30%

Security wait vs target

1

Live lane plan

<12 wks

To first outcomes

Contact us to learn more →