Airline Messaging Health Checks

AIRLINE MESSAGING HEALTH CHECKS

PRM pre-notifications ride on PAL, CAL and PSM messages — and when one silently fails, the first anyone knows is a passenger arriving with no assist booked. There is no end-to-end monitoring of message health, so gaps are found on the floor, not in the feed.

Actors

  • Control Room Lead
  • Compliance Lead
  • Head of PRM Operations

Systems / Vendors

  • Airline messaging (PAL / CAL / PSM)
  • AODB / flight feed
  • Assist booking

Business Question

"How would we even know a PAL message dropped — before the passenger turns up unbooked?"

What SPoG Does

  • Monitors PAL, CAL and PSM message health end to end, airline by airline.
  • Flags missing or malformed pre-notifications before they surface as an unbooked assist.
  • Closes the gap between the airline's message and the operation's plan.

Outcome Metrics

−70%

Silent message failures

1

Live messaging health view

<12 wks

To first outcomes

Contact us to learn more →