WORKFORCE READINESS & CERTIFICATION

Certifications and expiries are tracked in spreadsheets across stations and departments, so a lapsed IATA or safety qualification is found when someone's already rostered on a job they can't legally do. Compliance depends on somebody remembering.

Actors

  • HR / Compliance Lead
  • Workforce Planner
  • Operations Director

Systems / Vendors

  • Skills / certification
  • TimeGate rostering
  • HR / SuccessFactors

Business Question

"Why do we find out a certification has lapsed only when the person is already on the job?"

What SPoG Does

  • Tracks regulatory certifications and expiry dates across stations and departments.
  • Triggers action before a gap or lapse affects the operation.
  • Keeps every shift legally and operationally covered.

Outcome Metrics

−90%

Certification lapses on shift

1

Live certification view

<12 wks

To first outcomes