DNS UPDATES

DNS records are maintained by hand across zones and providers. Stale entries linger, typos take services down, and changes depend on the one engineer who knows where everything lives.

Actors

  • Network Engineer
  • Systems Administrator
  • Service Owner

Systems / Vendors

  • Infoblox
  • AWS Route 53
  • ServiceNow

Business Question

"A one-character DNS typo took the customer portal down for two hours — why is this still a hand-edited text field?"

What SPoG Does

  • Automates DNS record maintenance with validation before anything is published.
  • Reconciles records against actual services to find and retire stale entries.
  • Applies changes consistently across zones and providers with full change history.

Outcome Metrics

−90%

DNS-related outages

−60%

Record maintenance effort

1–2 wks

To first automated update