Video Conferencing Experience

VIDEO CONFERENCING EXPERIENCE

Video meetings fail in ways nobody can diagnose — frozen screens, drops, garbled audio — and the network, platform and endpoint teams each prove it wasn't them.

Actors

  • UC Operations Manager
  • Network Engineer
  • Workplace IT Lead

Systems / Vendors

  • Microsoft Teams
  • Zoom
  • ThousandEyes

Business Question

"Every bad meeting generates a ticket, three teams investigate, and the verdict is always 'intermittent' — can we do better than a shrug?"

What SPoG Does

  • Tracks real-time video performance — latency, drop rates, bandwidth utilization — across platforms.
  • Correlates meeting quality with network conditions to settle the cause in minutes.
  • Delivers actionable insights that prevent bad meetings instead of explaining them afterwards.

Outcome Metrics

−50%

Failed or degraded meetings

−60%

Multi-team investigations

2–4 wks

To first correlated view

Contact us to learn more →