UNBOOKED DELIVERY AUTO-FLAG & ESCALATION

Deliveries turning up without a pre-booked slot are handled ad hoc at the gate, so control and evidence break down at exactly the point risk is highest. Unbooked arrivals slip the process.

Actors

  • Gate / Security Officer
  • Logistics Coordinator
  • Control Room Operator

Systems / Vendors

  • Delivery booking (Fulcrum)
  • ANPR
  • Incident management

Business Question

"When a vehicle turns up with no booking, does it slip the process or get controlled?"

What SPoG Does

  • Flags any delivery arriving without a pre-booked slot.
  • Routes it into a controlled, evidenced workflow.
  • Keeps control at the highest-risk point.

Outcome Metrics

−50%

Uncontrolled arrivals

1

Controlled exception flow

6–10 wks

To first outcomes