Workforce Productivity & Utilisation

WORKFORCE PRODUCTIVITY & UTILISATION

Guard utilisation, idle time and productivity are invisible between reviews, so under-used capacity and overloaded posts both go unmanaged. Performance is a monthly number, not a live lever.

Actors

  • Security Operations Manager
  • Account Manager
  • Resource Planner

Systems / Vendors

  • Guard tour / patrol (GPS)
  • T&A / biometric
  • BI / reporting

Business Question

"Where is guard time being wasted, and where are posts overloaded, right now?"

What SPoG Does

  • Gives unified visibility of guard utilisation, idle time and productivity patterns.
  • Links it to SLA performance scoring.
  • Turns utilisation into a managed lever.

Outcome Metrics

−20%

Idle time

1

Live utilisation view

6–10 wks

To first outcomes

Contact us to learn more →