Live Incident Monitoring & Response

LIVE INCIDENT MONITORING & RESPONSE

Incidents surface late and escalation paths are unclear, so the first minutes are lost working out who owns it and what to do. Resolution is tracked in people's heads rather than from detection to closure.

Actors

  • Control Room Operator
  • Security Operations Manager
  • Duty Manager

Systems / Vendors

  • Incident management
  • CCTV / VMS
  • Access control

Business Question

"Why do we lose the first ten minutes of every incident working out who owns it?"

What SPoG Does

  • Raises real-time alerts and tracks resolution from detection to closure across all sites.
  • Routes each incident to the right responder immediately.
  • Keeps one live status on every open incident.

Outcome Metrics

−40%

Incident resolution time

1

Live incident picture

6–10 wks

To first outcomes

Contact us to learn more →