Workforce Forecasting & Capacity Planning

WORKFORCE FORECASTING & CAPACITY PLANNING

Future staffing is planned on last month's shape, so demand from events, seasonality and site workload isn't anticipated. Capacity is committed before it's tested against what's coming.

Actors

  • Resource Planner
  • Account Manager
  • Security Operations Manager

Systems / Vendors

  • Workforce / rostering
  • BI / forecasting
  • T&A / biometric

Business Question

"Are we planning next month's staffing against what's actually coming, or against last month?"

What SPoG Does

  • Predicts future staffing demand from historical patterns, events, seasonality and workloads.
  • Feeds the forecast straight into capacity planning.
  • Re-forecasts as conditions change.

Outcome Metrics

−20%

Over- and under-staffing

1

Live demand forecast

6–10 wks

To first outcomes

Contact us to learn more →