Real-Time SLA & Compliance Monitoring

REAL-TIME SLA & COMPLIANCE MONITORING

SLA compliance across platforms is computed monthly, in arrears. Interactions breach quietly during the month, and the business learns about penalties when the credits are already owed.

Actors

  • Service Delivery Manager
  • Compliance Manager
  • Account Director

Systems / Vendors

  • ServiceNow
  • Genesys
  • Domo

Business Question

"Our SLA report is a post-mortem — by the time we see a breach, we're negotiating the penalty, not preventing the miss."

What SPoG Does

  • Monitors SLA compliance across all customer platforms in real time, not month-end.
  • Alerts owners as commitments trend toward breach, while intervention still counts.
  • Builds customer confidence with transparent, always-current compliance evidence.

Outcome Metrics

−70%

SLA breaches

100%

Real-time compliance visibility

2–4 wks

To first live monitor

Contact us to learn more →