DAILY HEALTH CHECK — IT LEAD

IT leads rely on teams to self-report system status. Degradation builds quietly — disk filling, queues growing, certificates expiring — until it becomes a Sev1 nobody saw coming.

Actors

  • IT Lead
  • Systems Administrator
  • Head of IT Operations

Systems / Vendors

  • ServiceNow
  • Splunk
  • Microsoft Azure Monitor

Business Question

"Nothing was red yesterday, and today we have a Sev1 — what was quietly going amber all week that nobody looked at?"

What SPoG Does

  • Runs proactive daily assessments across systems — capacity, performance, backups, certificates, patch status.
  • Flags slow-building risks that daily firefighting never surfaces.
  • Tracks stability trends per system so investment goes where fragility is growing.

Outcome Metrics

−50%

Preventable Sev1s

−60%

Manual checking effort

1–2 wks

To first assessment