Root Cause Analyzer

ROOT CAUSE ANALYZER

Diagnosing a service disruption means engineers manually cross-referencing logs, alarms and changes across half a dozen consoles. Root cause takes hours; sometimes it is never found.

Actors

  • NOC Engineer
  • Problem Manager
  • Head of Service Operations

Systems / Vendors

  • Splunk
  • IBM Netcool
  • ServiceNow

Business Question

"Every root cause hunt is a war room of six engineers and four consoles — and half the time we close the ticket without a definitive answer."

What SPoG Does

  • Correlates alarms, logs, topology and change data automatically to rank probable root causes in minutes.
  • Presents the evidence chain behind each candidate cause so engineers verify rather than hunt.
  • Feeds confirmed causes back into the knowledge base to accelerate the next diagnosis.

Outcome Metrics

−60%

Time to root cause

−40%

War-room engineer hours

4–6 wks

To first AI-assisted RCA

Contact us to learn more →